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Agreement of sale
An agreement of sale between Hemptons and a customer is only valid once
payment has been made and the we receive proof of payment - until such
time all goods remain the property of Hemptons.
Delivery policy
Subject to availability and receipt of payment, orders will be processed
within 72 hours from receipt of payment.
All orders are dispatched via courier service (not Postal Deliveries
will be made). Delivery is normally 48 to 72 hours after dispatch. A
delivery being late is not grounds for cancellation of order, return of
goods or refund.
Any person signing at the delivery address will be accepted as proof of
delivery. It is up to the customer to ensure correct acceptance.
Return and refunds policy
The provision of goods and services by Hemptons is subject to
availability. In cases of unavailability, Hemptons will refund the
client in full within 30 days.
A Customer can cancel an order if payment has not been made yet. Once
payment has been made by the customer, the order can only be cancelled
within 24 hours of Hemptons receiving the payment or before the order
has been dispatched by Hemptons, whichever is earlier. A cancellation of
a paid order will attract a 15% administration and restocking fee .
If a product is damaged or broken on receipt, the Customer needs to
inform Hemptons within 24 hours of receipt. Arrangements will be made
for the damaged product to be collected and a replacement product will
be sent free of charge or alternatively a full refund will be granted
for the damaged or broken product.
If incorrect products are received, the Customer needs to inform
Hemptons within 24 hours of receipts. We will check our systems and
will arrange to swap the incorrect product for the one actually ordered.
Please note, that this does not apply to incorrectly ordered products.
If incorrect products were ordered, the Customer must inform Hemptons
immediately on receipt. Hemptons will arrange to collect the incorrect
product/s and will replace it with a correct substitute/s. The Customer
will be billed for the collection and replacement delivery charges.
Customer privacy policy
Hemptons respects your privacy. This means that any and all of the
personal information collected during transactions will be kept strictly
confidential and will not be sold, reused, rented, disclosed, or loaned.
Any information you provide will be held in the utmost confidentially
and will only be used to process your order and to provide you with the
best possible service. If you have any questions, please feel free to
email us (see contact us).
Payment options accepted
Payment is on Order. Payment may be made via Visa or MasterCard Credit
Cards or by Electronic Transfer (EFT).
Credit card acquiring and security
Credit card transactions and EFTs orders will be managed for and on
behalf of Hemptons via Setcom’s Monsterpay. The Setcom system is
developed with the same demands on security and performance as the sites
used for internet banking services and share trading. Data is secured
using Secure Socket Layer (SSL) technology with up to 256bit encryption
and certified by Thawte.
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