Terms of Engagement
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Terms of Engagement

Agreement of sale

An agreement of sale between Hemptons and a customer is only valid once payment has been made and we receive proof of payment - until such time all goods remain the property of Hemptons.

Delivery policy

We attempt to keep all items in stock. If however, something is not in stock, we will notify you.

Once payment has been received and verified, Orders generally ship within two business days. 

All orders are dispatched via courier service (not Postal Deliveries will be made) to all cities/towns.

Delivery is normally between 2 to 10 working days after dispatch.  A delivery being late is not grounds for cancellation of order, return of goods or refund. Any person signing at the delivery address will be accepted as proof of delivery.  It is up to the customer to ensure correct acceptance.


Return and refunds policy


The provision of goods and services by Hemptons is subject to availability. In cases of unavailability, Hemptons will refund the client in full within 30 days.

A Customer can cancel an order if payment has not been made yet. Once payment has been made by the customer, the order can only be cancelled within 24 hours of Hemptons receiving the payment or before the order has been dispatched by Hemptons, whichever is earlier. A cancellation of a paid order will attract a 15% administration and restocking fee .

If a product is damaged or broken on receipt, the Customer needs to inform Hemptons within 24 hours of receipt. Arrangements will be made for the damaged product to be collected and a replacement product will be sent free of charge or alternatively a full refund will be granted for the damaged or broken product.

If incorrect products are received, the Customer needs to inform Hemptons within 24 hours of receipts. We will check our systems and will arrange to swap the incorrect product for the one actually ordered. Hemptons will only replace the product if the product is returned in its original state (if the product has been used - even to test it, we are not able to replace it).

Please note that this does not apply to incorrectly ordered products. If incorrect products were ordered, the Customer must inform Hemptons immediately on receipt. Hemptons will arrange to collect the incorrect product/s and will replace it with a correct substitute/s. The Customer will be billed for the collection and replacement delivery charges.


Customer privacy policy


Hemptons respects your privacy. This means that any and all of the personal information collected during transactions will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held in the utmost confidentially and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (see contact us).

Payment options accepted

Payment is on Order. Payment may be made via Visa or MasterCard Credit Cards or by Electronic Transfer (EFT).

Credit card acquiring and security


Credit card transactions and EFTs orders will be managed for and on behalf of Hemptons via PayFast.  The PayFast system is developed with the same demands on security and performance as the sites used for internet banking services and share trading.  Data is secured using Secure Socket Layer (SSL) technology with up to 256bit encryption and certified by Thawte.

 

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